Employment Type

: Part-Time


: Miscellaneous

Job Description

To provide switchboard services for the effective operations of the VA Hospital its Organization and Out Patient Clinics.


  • Must be able to speak and understand English as a primary language with a high level of comprehension.
  • Able to read and write and understand verbal & written instructions.
  • Must operate and/or monitor an electronic telephone attendant console, a personal computer, radio paging system, 2-way radio, public address system and other associated equipment.
  • Must perform information operator work, which requires extensive knowledge of the organization and operation of the medical center.
  • Ability to meet and deal with people from a variety of backgrounds with varying levels of understanding.
  • Ability to work under pressure and stressful conditions
  • Ability to work with others
  • Ability to adapt to changing work conditions
  • Must have pleasant attitude toward staff and guests


  • Must follow all procedure guides and hospital policies
  • Must be trained and have the ability to handle emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plan, etc.
  • Each operator on each shift keeps logs of all these incidents on a daily basis.
  • Must be able to assume the responsibility for placing a variety of special long distance calls over varied circuits or routings.
  • Under no circumstances will an operator leave the switchboard area unattended or unsecured.
  • If his/her relief fails to report for duty as scheduled, he/she must stay and provide coverage until properly relieved by another person qualified to perform services under this agreement.
  • Must have knowledge of the Medical Center, its organizations and its outpatient's clinic.
  • Must be able to work independently, carrying out recurring duties.
  • Must have the ability to problem solve and make decisions in emergency situations.
  • Perform other duties as assigned.

AGI is a Federal contractor with Ability One Contracts. Ability One Contracts require a high representation of Veterans and individuals with disabilities.

Alabama Goodwill Industries (AGI) is an Equal Opportunity Employer committed to creating a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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